Refund policy

Returns & refunds

Updated October 11, 2026.

Request a voluntary return within 30 days of delivery by contacting support@delqeron.com. This is the time limit for requesting a return, not for the parcel to reach us. For change-of-mind returns, the item should be unused and in its original condition. Returns go to Guangzhou, China; the buyer pays international return postage. We provide the return address and reasonable return instructions before you send it. Original packaging is not required; please pack securely.

For a verified damaged, defective, incorrect or materially misdescribed item, we first consider a refund without return, or a replacement with your agreement, case by case. Any return required for a verified issue caused by us is at our expense.

You may cancel before the parcel is actually handed to the carrier. Within 5 business days of receiving your return, we complete inspection and initiate an eligible refund to the original payment method. Where no return is required, including an accepted pre-dispatch cancellation, we initiate the agreed refund within 5 business days after confirming the resolution with you. Payment-provider processing may take additional time. We do not deduct our original payment-processing fee from a full refund. These terms do not limit rights that cannot lawfully be excluded.

Delayed or lost parcels

Confirmed loss is handled promptly. If a parcel remains undelivered 30 calendar days after actual carrier handover, we offer a refund or a replacement agreed with you, without waiting for carrier compensation. Incorrect or incomplete customer-provided addresses, refused delivery and disputes about parcels marked delivered are assessed separately using the order and tracking information; the 30-day rule does not automatically decide those cases. We explain our findings and a reasonable resolution, and do not use these circumstances as a blanket reason to deny a remedy. Estimated dates and the absence of original packaging do not remove your rights.

Contact support@delqeron.com with your order number and a description of the issue; relevant photos help us assess damaged, defective or incorrect items. Initial-trial replies come from whampoocity@gmail.com and are signed Delqeron Customer Support.